Booking and Visits
Every booking happens by phone at (365) 990-3021. Below are the answers to the most common questions about how we work, what to do in an emergency and how to look after your plumbing between visits.
Water, Drains and Basements
Many questions concern leaks, clogs and wet basements. If yours is not answered here, our circulars go into more depth.
The questions
What is the best way to book a visit?
Call (365) 990-3021. We do not use online forms, so a phone call is the quickest way to reach us.
Where would my main water shut-off be?
Find the water meter downstairs. The valve is almost always on the pipe right beside it, where the service enters.
Which plumbing jobs need a permit?
A good number do: adding a bathroom or fitting a backwater valve, for instance,, typically need a building permit from the Town of Newmarket. Check with the town's building department for current rules.
Is chemical drain cleaner safe for my pipes?
Harsh chemical cleaners can eat at older pipes and put a plumber at risk if he later opens the line. A plunger or trap cleaning is a safer first step.
For how many years will a tank water heater?
Many tank heaters give roughly 8 to 12 years of service; hard water and neglect shorten that. Leaks at the base and rusty water are warning signs.
Is renting or buying my water heater better?
Both are common in Ontario. Go over your rental contract’s buyout and removal clauses before deciding.
How do I stop pipes from freezing?
Keep heat on in all rooms, insulate pipes on outside walls, shut and empty the outdoor faucets each autumn, and open cabinet doors on very cold nights.
What does a backwater valve do?
It lets sewage flow out of your house but closes if the municipal sewer backs up, protecting the basement. Check with the town about any current rebate program.
How often is a sump pump test wise?
Test it each spring and before heavy rain with a pail of water poured in until the float rises and the motor starts.
Do you travel beyond Newmarket?
Yes. We regularly travel to Aurora, King, Bradford, East Gwillimbury and nearby communities.